Statement of terms:
information (“Personal Information”) you may provide on the cultureconnect.ie
website (“Website” or “Service”) and any of its related products and services
(collectively, “Services”) is collected, protected and used. It also describes the
choices available to you regarding our use of your Personal Information and how
you can access and update this information. This Policy is a legally binding
agreement between you (“User”, “you” or “your”) and Culture Connect CLG (“Culture
Connect CLG” & “we”, “us” or “our”). By accessing and using the Website and
Services, you acknowledge that you have read, understood, and agree to be bound by
the terms of this Agreement. This Policy does not apply to the practices of
companies that we do not own or control, or to individuals that we do not employ
Automatic collection of information
Our top priority is customer data security and, as such, we exercise the no logs
policy. We may process only minimal user data, only as much as it is absolutely
necessary to maintain the Website and Services. Information collected
automatically is used only to identify potential cases of abuse and establish
statistical information regarding the usage and traffic of the Website and
Services. This statistical information is not otherwise aggregated in such a way
that would identify any particular user of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or
revealing any information by which someone could identify you as a specific,
identifiable individual. If, however, you wish to use some of the features on the
Website, you may be asked to provide certain Personal Information (for example,
your name and e-mail address). We receive and store any information you knowingly
provide to us when you make a purchase, or fill any online forms on the Website.
When required, this information may include the following:
– Personal details such as name, country of residence, etc.
– Contact information such as email address, address, etc.
– Proof of identity such as photocopy of a government ID.
– Payment information such as credit card details, bank details, etc.
– Geolocation data such as latitude and longitude.
– Information about other individuals such as your family members, friends, etc.
– Any other materials you willingly submit to us such as articles, images,
Some of the information we collect is directly from you via the Website and
Services. However, we may also collect Personal Information about you from other
sources such as public databases and our joint marketing partners. You can choose
not to provide us with your Personal Information, but then you may not be able to
take advantage of some of the features on the Website. Users who are uncertain
about what information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal
obligation, we need to collect and use certain Personal Information. If you do not
provide the information that we request, we may not be able to provide you with
the requested products or services. Any of the information we collect from you may
be used for the following purposes:
– Fulfill and manage orders
– Deliver products or services
– Improve products and services
– Send administrative information
– Send marketing and promotional communications
– Respond to inquiries and offer support
– Request user feedback
– Improve user experience
– Post customer testimonials
– Deliver targeted advertising
– Administer prize draws and competitions
– Enforce terms and conditions and policies
– Protect from abuse and malicious users
– Respond to legal requests and prevent harm
– Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website
and Services, where you are located in the world and if one of the following
applies: (i) you have given your consent for one or more specific purposes; this,
however, does not apply, whenever the processing of Personal Information is
subject to California Consumer Privacy Act or European data protection law; (ii)
provision of information is necessary for the performance of an agreement with you
and/or for any pre-contractual obligations thereof; (iii) processing is necessary
for compliance with a legal obligation to which you are subject; (iv) processing
is related to a task that is carried out in the public interest or in the exercise
of official authority vested in us; (v) processing is necessary for the purposes
of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until
you object to such processing (by opting out), without having to rely on consent
or any other of the following legal bases below. In any case, we will be happy to
clarify the specific legal basis that applies to the processing, and in particular
whether the provision of Personal Information is a statutory or contractual
requirement, or a requirement necessary to enter into a contract.
Billing and payments
We use third party payment processors to assist us in processing your payment
information securely. Such third party processors’ use of your Personal
Information is governed by their respective privacy policies which may or may not
contain privacy protections as protective as this Policy. We suggest that you
review their respective privacy policies.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction
or provide any service you have requested, we may share your information with your
consent with our trusted third parties that work with us, any other affiliates and
subsidiaries we rely upon to assist in the operation of the Website and Services
available to you. We do not share Personal Information with unaffiliated third
parties. These service providers are not authorized to use or disclose your
information except as necessary to perform services on our behalf or comply with
legal requirements. We may share your Personal Information for these purposes only
with third parties whose privacy policies are consistent with ours or who agree to
abide by our policies with respect to Personal Information. These third parties
are given Personal Information they need only in order to perform their designated
functions, and we do not authorize them to use or disclose Personal Information
for their own marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required
or permitted by law, such as to comply with a subpoena, or similar legal process,
and when we believe in good faith that disclosure is necessary to protect our
rights, protect your safety or the safety of others, investigate fraud, or respond
to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary to
comply with our legal obligations, resolve disputes, and enforce our agreements
unless a longer retention period is required or permitted by law. We may use any
aggregated data derived from or incorporating your Personal Information after you
update or delete it, but not in a manner that would identify you personally. Once
the retention period expires, Personal Information shall be deleted. Therefore,
the right to access, the right to erasure, the right to rectification and the
right to data portability cannot be enforced after the expiration of the retention
Transfer of information
Depending on your location, data transfers may involve transferring and storing
your information in a country other than your own. You are entitled to learn about
the legal basis of information transfers to a country outside the European Union
or to any international organization governed by public international law or set
up by two or more countries, such as the UN, and about the security measures taken
by us to safeguard your information. If any such transfer takes place, you can
find out more by checking the relevant sections of this Policy or inquire with us
using the information provided in the contact section.
The rights of users
You may exercise certain rights regarding your information processed by us. In
particular, you have the right to do the following: (i) you have the right to
withdraw consent where you have previously given your consent to the processing of
your information; (ii) you have the right to object to the processing of your
information if the processing is carried out on a legal basis other than consent;
(iii) you have the right to learn if information is being processed by us, obtain
disclosure regarding certain aspects of the processing and obtain a copy of the
information undergoing processing; (iv) you have the right to verify the accuracy
of your information and ask for it to be updated or corrected; (v) you have the
right, under certain circumstances, to restrict the processing of your
information, in which case, we will not process your information for any purpose
other than storing it; (vi) you have the right, under certain circumstances, to
obtain the erasure of your Personal Information from us; (vii) you have the right
to receive your information in a structured, commonly used and machine readable
format and, if technically feasible, to have it transmitted to another controller
without any hindrance. This provision is applicable provided that your information
is processed by automated means and that the processing is based on your consent,
on a contract which you are part of or on pre-contractual obligations thereof.
The right to object to processing
Where Personal Information is processed for the public interest, in the exercise
of an official authority vested in us or for the purposes of the legitimate
interests pursued by us, you may object to such processing by providing a ground
related to your particular situation to justify the objection. You must know that,
however, should your Personal Information be processed for direct marketing
purposes, you can object to that processing at any time without providing any
justification. To learn, whether we are processing Personal Information for direct
marketing purposes, you may refer to the relevant sections of this document.
Data protection rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data
protection rights and Culture Connect CLG aims to take reasonable steps to allow
you to correct, amend, delete, or limit the use of your Personal Information. If
you wish to be informed what Personal Information we hold about you and if you
want it to be removed from our systems, please contact us. In certain
circumstances, you have the following data protection rights:
– You have the right to request access to your Personal Information that we store
and have the ability to access your Personal Information.
– You have the right to request that we correct any Personal Information you
believe is inaccurate. You also have the right to request us to complete the
Personal Information you believe is incomplete.
– You have the right to request the erase your Personal Information under certain
conditions of this Policy.
– You have the right to object to our processing of your Personal Information.
– You have the right to seek restrictions on the processing of your Personal
Information. When you restrict the processing of your Personal Information, we may
store it but will not process it further.
– You have the right to be provided with a copy of the information we have on you
in a structured, machine-readable and commonly used format.
– You also have the right to withdraw your consent at any time where Culture
Connect CLG relied on your consent to process your Personal Information.
You have the right to complain to a Data Protection Authority about our collection
and use of your Personal Information. For more information, please contact your
local data protection authority in the European Economic Area (EEA).
How to exercise these rights
Any requests to exercise your rights can be directed to Culture Connect CLG
through the contact details provided in this document. Please note that we may ask
you to verify your identity before responding to such requests. Your request must
provide sufficient information that allows us to verify that you are the person
you are claiming to be or that you are the authorized representative of such
person. You must include sufficient details to allow us to properly understand the
request and respond to it. We cannot respond to your request or provide you with
Personal Information unless we first verify your identity or authority to make
such a request and confirm that the Personal Information relates to you.
Privacy of children
We recognize the need to provide further privacy protections with respect to
Personal Information we may collect from children and take many special
precautions to protect the privacy of children. We do not require a child to
disclose more information than is reasonably necessary to use the Website and
Services. Parents can review their child’s information, delete it, and refuse to
allow any further collection or use of such information. Parents have an easy
method for giving consent. We encourage children to consult with their parents
before submitting any information to any online resource , including our Website
and Services. We believe parents should be involved in the online activities of
their children and suggest that parents do their best to provide their children
with a safe and friendly online environment.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you
visit that you do not want to have your online activity tracked. Tracking is not
the same as using or collecting information in connection with a website. For
these purposes, tracking refers to collecting personally identifiable information
from consumers who use or visit a website or online service as they move across
different websites over time. How browsers communicate the Do Not Track signal is
not yet uniform. As a result, the Website and Services are not yet set up to
interpret or respond to Do Not Track signals communicated by your browser. Even
so, as described in more detail throughout this Policy, we limit our use and
collection of your personal information.
We may display online advertisements and we may share aggregated and non-
identifying information about our customers that we or our advertisers collect
through your use of the Website and Services. We do not share personally
identifiable information about individual customers with advertisers. In some
instances, we may use this aggregated and non-identifying information to deliver
tailored advertisements to the intended audience.
We may also permit certain third party companies to help us tailor advertising
that we think may be of interest to users and to collect and use other data about
user activities on the Website. These companies may deliver ads that might place
cookies and otherwise track user behavior.
We may disclose information about you to our affiliates for the purpose of being
able to offer you related or additional products and services. Any information
relating to you that we provide to our affiliates will be treated by those
affiliates in accordance with the terms of this Policy.
Links to other resources
The Website and Services contain links to other resources that are not owned or
controlled by us. Please be aware that we are not responsible for the privacy
practices of such other resources or third parties. We encourage you to be aware
when you leave the Website and Services and to read the privacy statements of each
and every resource that may collect Personal Information.
We secure information you provide on computer servers in a controlled, secure
environment, protected from unauthorized access, use, or disclosure. We maintain
reasonable administrative, technical, and physical safeguards in an effort to
protect against unauthorized access, use, modification, and disclosure of Personal
Information in its control and custody. However, no data transmission over the
Internet or wireless network can be guaranteed. Therefore, while we strive to
protect your Personal Information, you acknowledge that (i) there are security and
privacy limitations of the Internet which are beyond our control; (ii) the
security, integrity, and privacy of any and all information and data exchanged
between you and the Website and Services cannot be guaranteed; and (iii) any such
information and data may be viewed or tampered with in transit by a third party,
despite best efforts.
In the event we become aware that the security of the Website and Services has
been compromised or users Personal Information has been disclosed to unrelated
third parties as a result of external activity, including, but not limited to,
security attacks or fraud, we reserve the right to take reasonably appropriate
measures, including, but not limited to, investigation and reporting, as well as
notification to and cooperation with law enforcement authorities. In the event of
a data breach, we will make reasonable efforts to notify affected individuals if
we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an
email, get in touch with you over the phone, mail you a letter.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website
and Services from time to time in our discretion and will notify you of any
material changes to the way in which we treat Personal Information. When we do, we
will revise the updated date at the bottom of this page. We may also provide
notice to you in other ways in our discretion, such as through contact information
you have provided. Any updated version of this Policy will be effective
immediately upon the posting of the revised Policy unless otherwise specified.
Your continued use of the Website and Services after the effective date of the
revised Policy (or such other act specified at that time) will constitute your
consent to those changes. However, we will not, without your consent, use your
Personal Information in a manner materially different than what was stated at the
time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and
conditions. By accessing and using the Website and Services you agree to be bound
by this Policy. If you do not agree to abide by the terms of this Policy, you are
not authorized to access or use the Website and Services.
If you would like to contact us to understand more about this Policy or wish to
contact us concerning any matter relating to individual rights and your Personal
Information, you may do so via the contact form, send an email to
firstname.lastname@example.org or write a letter to The Barbican Centre, William Street,
Drogheda, Co Louth
This document was last updated on January 24, 2021